Free local delivery on all orders over $50

Frequently Asked Questions

From delivery details to tips, we’ve got answers to all kinds of questions.

How long can meat last in the refrigerator?

On average you should consume or freeze your product within 7 days of its arrival.

- Poultry needs to be consumed or frozen as soon as possible or within four days.

- Pork should be consumed or frozen within 5 days of delivery.

- Lamb should be eaten or frozen within 7 days of delivery.

- Beef is unique. Beef that is the whole muscle (not ground) should be eaten or frozen within 10 days of delivery. That being said, beef can last longer. As long as the meat doesn’t smell sour or feel slimy you are good to go. James thinks with beef the funkier the better.

How can I tell if my meat arrived in good condition?

The meat should be cool to the touch when it arrives. Unless otherwise noted, the product was never frozen, so therefore it could not have defrosted. It is okay if the gel packs are not frozen, as long as they are still cold. If you’re still not sure, rely on your nose. Meat that is spoiled will smell sour and be very sticky to the touch. If the box is damaged or opened in any way please contact us immediately.

I am not happy with all or part of my order. What should I do?

Please contact us by email or phone as soon as possible. We always do right by our customers. Our goal is to make sure you enjoy our meat as much as we do.

How do you handle returns?

Given the perishable nature of the product, we do not accept returns. If there is a problem with your order, contact customer service and we will work to make it right.

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